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Shipping Policy

Last Updated: December 9, 2025

1. Shipping Coverage

We ship LipoJaro to customers worldwide. All orders include free shipping regardless of quantity or destination.

2. Processing Time

• Order Processing: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
• Order Confirmation: You will receive an order confirmation email immediately after placing your order
• Shipping Confirmation: Once your order ships, you will receive a shipping confirmation email with tracking information

3. Delivery Time Estimates

United States:

• Standard Shipping: 5-7 business days
• Remote areas may take 8-10 business days

International Shipping:

• Canada: 7-10 business days
• Europe: 10-14 business days
• Australia & New Zealand: 12-16 business days
• Asia: 10-15 business days
• Other countries: 10-21 business days

Note: Delivery times are estimates and not guaranteed. Actual delivery may vary due to customs processing, weather, holidays, or carrier delays.

4. Tracking Your Order

• Tracking numbers are provided via email once your order ships
• Allow 24-48 hours for tracking information to update
• Track your package directly through the carrier's website
• If you don't receive tracking information within 3 business days, contact us at contact@vital-roots.site

5. Shipping Address

Important: Please ensure your shipping address is complete and accurate:

• We ship to the address provided at checkout
• We cannot modify the address after an order has been processed
• We are not responsible for orders shipped to incorrect addresses provided by the customer
• For apartment/suite numbers, please include in Address Line 2

6. International Shipments

Customs and Duties:

• International orders may be subject to customs fees, duties, and taxes
• These charges are the responsibility of the customer
• We have no control over these charges and cannot predict their amount
• Contact your local customs office for more information about potential fees

Customs Delays:

• International shipments may be delayed by customs processing
• Customs clearance times vary by country and are beyond our control
• We are not responsible for delays caused by customs

7. Carrier Information

We ship via reputable carriers including:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL (for international orders)
• Other regional carriers as appropriate

The carrier is selected based on your location and current shipping efficiency.

8. Delivery Issues

Failed Delivery Attempts:

• If delivery is attempted and no one is available, the carrier will leave a notice
• Follow the carrier's instructions to arrange redelivery or pickup
• Packages not claimed within the carrier's holding period will be returned to us

Lost or Stolen Packages:

• If tracking shows delivered but you didn't receive it, check with neighbors and your building manager
• Contact the carrier to file a claim for lost packages
• We will work with you to resolve delivery issues, but we are not responsible for packages marked as delivered by the carrier

Damaged Packages:

• If your package arrives damaged, take photos immediately
• Contact us at contact@vital-roots.site within 48 hours
• We will arrange a replacement or refund as appropriate

9. Undeliverable Packages

If a package is returned to us as undeliverable:

• We will contact you to verify the correct address
• You may be responsible for re-shipping costs
• If we cannot reach you within 30 days, we will process a refund minus original shipping costs

10. Order Changes and Cancellations

• Before Shipping: Contact us immediately at contact@vital-roots.site to request changes or cancellation
• After Shipping: We cannot make changes once an order has shipped. You may refuse delivery or return the order according to our Refund Policy

11. Multiple Item Orders

• All items in an order typically ship together
• In rare cases, items may ship separately; you will be notified if this occurs
• You will receive tracking information for each shipment

12. Business Days

All processing and shipping times refer to business days (Monday-Friday), excluding:

• Weekends (Saturday and Sunday)
• US Federal Holidays
• Major international holidays that may affect shipping

13. Peak Season Delays

During peak seasons (holidays, promotional periods), please allow additional time for:

• Order processing (up to 3-4 business days)
• Carrier delays due to high shipping volumes
• We recommend ordering early during these periods

14. Weather and Force Majeure

We are not responsible for shipping delays caused by:

• Severe weather conditions
• Natural disasters
• Carrier strikes or labor disputes
• Government restrictions
• Pandemics or public health emergencies
• Other circumstances beyond our control

15. Contact for Shipping Questions

If you have questions about your shipment or need assistance:

Email: contact@vital-roots.site
Please include your order number in all correspondence

16. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.