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Refund Policy

Last Updated: December 9, 2025

1. Our Guarantee

We offer a 60-day money-back guarantee from the date of delivery. If you are not satisfied with LipoJaro for any reason, you may return it for a full refund of the purchase price.

2. Eligibility for Refund

To be eligible for a refund:

• You must request a refund within 60 days from the delivery date
• The product must be returned to our designated return address
• Original proof of purchase is required (order number or email confirmation)
• Both opened and unopened bottles are eligible for refund

3. How to Request a Refund

Step 1: Email us at contact@vital-roots.site

• Subject line: "Refund Request"
• Include your order number
• Include your name and email address used for the order

Step 2: Receive Return Instructions

• We will respond within 1-2 business days
• We will provide the return address and instructions
• You will receive a Return Authorization (RA) number

Step 3: Return the Product

• Package the product securely
• Include your RA number on the package
• Ship to the provided return address
• Keep your shipping receipt and tracking number

4. Return Address

Return products to:

c/o LipoJaro
Kleine Esch 669
2841 MK Moordrecht
Netherlands

Note: Do not return products without first contacting us for a Return Authorization number.

5. Return Shipping Costs

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
• We are not responsible for items lost during return shipment
• Return shipping costs are non-refundable

6. Refund Processing

Timeline:

• Refunds are processed within 7-10 business days after we receive the returned product
• You will receive an email confirmation when your refund is processed
• It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company

Refund Amount:

• You will receive a full refund of the product purchase price
• Original shipping charges are non-refundable
• Return shipping costs are non-refundable

7. Refund Method

• Refunds are issued to the original payment method used for purchase
• Credit card refunds: issued to the original card
• PayPal refunds: issued to the original PayPal account
• If the original payment method is no longer valid, contact us to arrange an alternative

8. Multiple Bottle Orders

• For orders with multiple bottles, all bottles must be returned for a full refund
• Partial returns are accepted but will be refunded proportionally
• Package deals follow the same 60-day guarantee policy

9. Conditions and Exceptions

Non-Refundable Items:

• Products returned after 60 days from delivery date
• Products returned without a valid Return Authorization number
• Original shipping charges

Damaged or Defective Products:

• If you receive a damaged or defective product, contact us immediately
• We will provide a prepaid return label for damaged/defective items
• A replacement or full refund (including shipping) will be issued

10. Fraudulent Returns

We reserve the right to deny refunds if we suspect fraudulent activity, including:

• Multiple refund requests from the same customer
• Return of products different from what was purchased
• Chargeback disputes filed before contacting us
• Any other suspicious or abusive behavior

11. Chargebacks

• Please contact us before filing a chargeback with your bank or credit card company
• We are committed to resolving any issues directly
• Chargebacks filed before contacting us may result in denial of future orders

12. International Returns

• International customers are responsible for all return shipping costs
• We recommend using a trackable international shipping method
• Customs fees and duties are non-refundable
• International returns may take longer to process due to shipping times

13. Product Exchanges

• We do not offer direct product exchanges
• If you want to order a different product or quantity, please request a refund and place a new order
• For damaged or defective products, we will send a replacement

14. Cancellations Before Shipping

• Orders can be cancelled before shipping at no charge
• Contact us immediately at contact@vital-roots.site
• Once an order has shipped, the return policy applies

15. Questions About Your Refund

If you have questions about your refund or have not received it within the stated timeframe:

• Check your bank or credit card account
• Contact your bank or credit card company (processing can take time)
• Email us at contact@vital-roots.site with your order number

16. Fair Use Policy

Our 60-day guarantee is designed for customers to try LipoJaro risk-free. We trust our customers but reserve the right to limit refunds to reasonable use. Excessive or suspicious refund requests may be denied.

17. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your purchase is subject to the policy in effect at the time of purchase.

18. Contact Information

For all refund inquiries:

Email: contact@vital-roots.site
Subject: "Refund Request"
Please include your order number